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Last updated: July 16, 2026
Where We Ship
We currently ship to the United States and Israel.
All orders are fulfilled from our U.S. warehouse in Temecula, California, USA.
Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding U.S. holidays). Orders placed after 2 PM PT will begin processing the next business day.
United States - Shipping Rates & Times
- Standard shipping: 3-5 business days (often sooner on the West Coast).
- Free shipping on orders over $45 - automatically applied at checkout.
- Under $45: flat-rate calculated at checkout based on weight and destination.
Israel - Shipping Rates & Times
- Standard international: 10-15 business days.
- Rates calculated at checkout based on weight and destination.
- Please note: Israeli customs may apply import duties or VAT. These charges are the responsibility of the customer.
Tracking
You will receive a tracking link by email the moment your order ships. If you haven't received it within 3 business days of placing your order, please check your spam folder or contact us.
Failed Delivery & Returned Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping charges may apply. Please double-check your address at checkout.
Lost or Stolen Packages
If your tracking shows delivered but you did not receive your package, please contact us within 7 days at office@orenxt.com. We will help investigate and, when appropriate, ship a replacement.
Contact Us
Email: office@orenxt.com
Phone: +1 (360) 245-4253
U.S. fulfillment: Temecula, California, USA